gartic Casino & Sportsbook Data Care
This page describes what we collect when you use gartic and how we keep that data protected. When you register for an account, deposit funds via DANA or e-wallet, play slots like Aviator or Sweet Bonanza, or place bets on Liga 1 matches, gartic processes personal information—your name, email, payment details, and activity history. We treat this data with care and store it securely.
Our privacy commitments reflect industry best practices and compliance with applicable data-protection laws in the jurisdictions where we operate. We encrypt sensitive data, limit access to authorized personnel, and delete information after legally mandated retention periods expire. This document outlines exactly what we collect, why, how long we keep it, and what rights you have over your data.
If you have questions about our data practices after reading this policy, contact our support team in English during business hours. We're available to clarify how your information is handled and to help you exercise your data rights.
What Data We Collect on gartic
We collect information in two ways: directly (information you provide when you register or update your account) and indirectly (information we gather as you use our platform). Direct collection includes your name, email address, phone number, date of birth, and identity documents (national ID or passport) required for account verification and first withdrawal. We also collect payment details—your bank account number or e-wallet identifier—when you fund your account via BCA, e-wallet, mobile banking, local payment, online payment, e-wallet, or mobile banking.
Indirect collection happens automatically. When you log into gartic from Jakarta, Surabaya, Bandung, Medan, or Semarang, we record your IP address, device type (phone or desktop), browser version, and time of access. As you play slots (Gates of Olympus, Fortune Tiger, Mahjong Ways), join live-dealer tables (baccarat, roulette, blackjack, Dragon Tiger), or place sports bets (Piala AFF, Champions League), we track which games you access, how long you play, and your session outcomes. This activity data helps us troubleshoot technical issues, detect fraud, and personalize your experience.
We also collect cookies—small files stored on your device that help us recognize you on return visits, remember your preferences, and measure how you use our platform. You can disable cookies in your browser settings, but some features of gartic may not work properly if cookies are blocked.
Why We Collect Your Data
We collect and use your data for several lawful purposes. Account management is the primary reason—we need your name, email, and phone to set up your account, send you login links, and communicate account changes. Payment processing requires your financial details; we share these securely with our payment processors (local payment, online payment, e-wallet, mobile banking, etc.) only to execute deposits and withdrawals. Identity verification is mandatory for compliance with anti-money-laundering (AML) regulations and know-your-customer (KYC) requirements that apply to all financial services operators.
We use activity data (IP address, device type, gameplay history) to protect our platform from fraud, detect unauthorized access attempts, and maintain system security. If you try to log in from multiple unusual locations or attempt to withdraw funds repeatedly without making deposits, our automated systems flag this behaviour and we may contact you to verify. This protects both your account and our platform.
We also use data to improve gartic—analyzing which games are popular, which payment methods fail most often, and which device types experience the most technical issues. This insight helps us add new titles, optimize our payment flow, and reduce bugs. We do not use your data for marketing to third parties; we do not sell your email address to other companies or license your gameplay history to advertisers.
Third Parties and Data Processors on gartic
We do not share your data with third-party marketers, advertisers, or analytics firms outside our operational scope. However, we do engage third-party processors for specific functions essential to operating gartic. These include payment processors (local payment, online payment, e-wallet, mobile banking, Telkomsel for local payment, Shopee for online payment, Go-Jek for e-wallet, and PT mobile banking Indonesia for local payment), who handle your financial information to execute deposits and withdrawals. These processors are contractually bound to use your data only for payment processing and to maintain security standards equivalent to ours.
We also work with game studios (Pragmatic Play, PG Soft, Nolimit City, Dream Gaming, FFWS Indonesia, Habanero) that power our slots and live-dealer tables. When you play on their games, they receive limited data—your account ID, session ID, and game outcome—to deliver the game experience and calculate payouts. They do not receive your name, email, or payment details.
Our servers may sit outside your jurisdiction; data may be transferred to and stored in countries with different data-protection laws. Where this occurs, we ensure transfers comply with international data-transfer standards (e.g., standard contractual clauses or adequacy determinations). If you have concerns about international data transfer, contact our compliance team for details about specific countries where your data is stored.
How We Protect Your Data
We employ multiple layers of security to protect your personal information. All data transmitted between your device and our servers uses industry-standard TLS encryption (the same protocol banks use). Your password is hashed—never stored in plaintext—so even our staff cannot see it. Identity documents (national ID, passport) are encrypted and stored on secure servers with limited access; our compliance team accesses them only during verification and then stores them in encrypted form.
We use two-factor authentication (2FA) to protect your account login. If you enable 2FA, each time you log in from a new device, we send a verification code to your registered phone; you must enter this code to proceed. This means even if someone learns your password, they cannot access your account without your phone.
We conduct regular security audits and penetration testing to identify vulnerabilities. We limit staff access to customer data—only authorized employees in compliance, support, and technical roles can view personal information, and only for legitimate business purposes. We maintain audit logs of all data access so we can detect if anyone views customer information improperly.
Data security is not optional—it's foundational to earning your trust and operating a responsible gartic service.
Your Rights and Data Access on gartic
You have the right to access, correct, and delete your personal data. To request a copy of your information, log into your gartic account and visit "Account Settings" > "Data & Privacy" > "Request Data Export." We will compile your personal data (name, email, phone, transaction history, KYC documents) and send it to your registered email within 30 days. You can then review it, share it with third parties, or use it to switch platforms.
If any of your personal information is inaccurate (e.g., we have your old phone number), contact our support team to request correction. We will verify the change and update your account within 5 business days. To delete your account, visit "Account Settings" > "Close Account." We will deactivate your account immediately, but retain financial records (deposits, withdrawals, bets) for 7 years as required by law. Your personal information (name, email, phone) will be deleted 12 months after closure.
We honor opt-out requests for non-essential communications. If we send you promotional emails about new slots or seasonal tournaments during Idul Fitri, Idul Adha, Imlek, or Nyepi, you can unsubscribe by clicking the unsubscribe link in the email. We will honor your preference within 24 hours. Note that we will still send critical transactional emails (deposit confirmations, withdrawal status, security alerts) even if you opt out of marketing.
Cookies, Tracking, and Device Storage
gartic uses cookies to enhance your experience. Session cookies (temporary, deleted when you close your browser) help us keep you logged in during your play session. Persistent cookies (stored on your device for months or years) remember your preferences—preferred language, pinned games, login method—so you don't have to reconfigure them each time. Analytics cookies track how many users visit our platform, which pages are viewed most, and how long sessions last. These analytics help us identify technical problems and optimize slow features.
You can disable cookies in your browser settings (Chrome > Settings > Privacy & Security > Cookies; Safari > Preferences > Privacy > Manage Website Data). Disabling cookies will not prevent you from accessing gartic, but some features may not work as smoothly—for example, you may have to re-enter your login credentials more frequently, and your game preferences may not be remembered.
Third-party cookies from payment processors or analytics partners may also be set on your device when you use gartic. We do not control these cookies; review their privacy policies on their websites (e.g., Google Analytics' policy) to understand how they use your data.
Contact Us About Your Data
If you have questions about our privacy practices, want to request a data export, report a suspected data breach, or lodge a complaint about how we handle your information, contact our compliance team. Send an email to our support address or use the "Help" button in your gartic account; select "Data & Privacy" from the topic menu. We respond to data requests within 30 days; urgent matters (suspected fraud or unauthorized access) are prioritized and addressed within 24 hours during business hours.
Our privacy policy may be updated periodically to reflect changes in our data practices or applicable law. We will notify you of material changes via email at least 30 days before they take effect. Continued use of gartic after such notification constitutes your acceptance of the updated policy. This privacy policy was last updated in the date shown at the bottom of this page; please review it regularly to stay informed about how gartic protects your data.