gartic Account & Payment FAQ
Users ask us about account setup, identity verification, payment methods, game rules, security practices, and how to contact our support team. This page addresses the most common questions so you can understand how gartic works before you log in, deposit funds, or place your first bet on Liga 1, join a live roulette table, or try Aviator.
The answers here cover account registration, KYC (know-your-customer) document requirements, deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, and bank transfers, demo-mode access, loyalty tiers, data deletion requests, support response times, and general security practices. If your question is not answered below, use the Help button in your gartic account or contact our support team during business hours.
For more detailed information on data handling, privacy, and your legal rights, read our Privacy Policy and Legal NoticeBoth pages explain how we collect, store, and protect your personal information, and what happens if you request account closure or data deletion.
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and mobile banking
- Game rules and featuresdemo mode, slots, live casino, sports betting, esports markets, and loyalty tiers
- Security and account caredata deletion, support contact, and jurisdiction notice
We require two documents for KYC verification. First, a government-issued photo ID—your national ID card (KTP), passport, or driver licence. Second, proof of residence dated within the last 90 days, such as a utility bill, bank statement, or official letter from a government agency in Jakarta, Surabaya, Bandung, Medan, Semarang, or any other city. Your name on both documents must match the name you registered on gartic. Upload scanned or photographed copies (colour, legible) via your account settings. Our verification team reviews your documents within 24–48 hours. If documents are unclear or information is inconsistent, we will ask you to resubmit. Once verified, you can deposit and withdraw funds without restriction.
We require two documents for KYC verification. First, a government-issued photo ID—your national ID card (KTP), passport, or driver licence. Second, proof of residence dated within the last 90 days, such as a utility bill, bank statement, or official letter from a government agency in Jakarta, Surabaya, Bandung, Medan, Semarang, or any other city. Your name on both documents must match the name you registered on gartic. Upload scanned or photographed copies (colour, legible) via your account settings. Our verification team reviews your documents within 24–48 hours. If documents are unclear or information is inconsistent, we will ask you to resubmit. Once verified, you can deposit and withdraw funds without restriction.
Payments and transactions
Deposits via local payment, online payment, or e-wallet are instant. Log into your gartic account, go to the Cashier or Deposit section, select your payment method (mobile banking, local payment, or online payment), and enter your deposit amount. You will be redirected to your app or the payment provider's login page. Authenticate the payment, confirm the transaction, and the funds appear in your gartic wallet within seconds. No additional verification is needed for deposits. Withdrawal requests are processed separately; they require KYC verification and are reviewed by our team during business hours (typically within a few hours). If you experience a failed deposit, the funds return to your original payment method within 24–48 hours. e-wallet, mobile banking, local payment, and bank transfers (online payment, e-wallet, mobile banking, local payment) follow the same fast-deposit flow.
gartic does not charge deposit or withdrawal fees to users. However, your payment provider (online payment, e-wallet, mobile banking, local payment, online payment, or your bank) may charge a small transaction or processing fee, depending on their own policies. Any such fee is deducted by the payment provider, not by gartic. When you withdraw funds, we deduct only the amount you requested; we do not charge service fees on top of your withdrawal. Withdrawal requests are reviewed and processed during business hours. Processing time varies by payment method but typically takes a few hours to one business day. If you are uncertain about payment-provider fees, check with e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or your bank directly.
Game rules and features
Yes, we offer demo mode for many of our slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) and some live-casino tables. Demo mode lets you play with fictional funds so you can learn how each game works without depositing money. In demo mode, any winnings or losses are not real; they do not add to or subtract from your account balance. To access demo mode, look for the "Play for free" or "Demo" button on the game details page. Demo mode is available without logging in. However, to save your progress or play with real funds, you must create a gartic account and deposit via e-wallet, mobile banking, local payment, online payment, or other supported methods.
gartic offers a loyalty tier programme where you earn points based on your gaming and betting activity. Points are awarded on slots, live-casino play, and sports bets. Accumulating points moves you up through tiers (Bronze, Silver, Gold, Platinum). Higher tiers unlock benefits such as faster withdrawal processing, exclusive game access, or bonus offers during tournaments and special events like Idul Fitri or Piala AFF. Your tier status and point balance are displayed in your account dashboard. Tiers reset annually; points may expire if your account becomes inactive for 180 days. For specific tier benefits or point values, check your account settings or contact our support team. The loyalty programme is optional; you can use gartic without joining.
Security and account care
Our customer support team is available in English during business hours (typically 9 AM to 6 PM, seven days a week, Indonesia time). You can reach us via the Help button inside your gartic account, which opens a chat or contact form. Alternatively, send an email to our support address listed on the FAQ page or the Help section. Include your account username, the subject of your inquiry, and any relevant details (e.g., transaction ID for a deposit or withdrawal issue). We acknowledge support inquiries within 2–4 hours and aim to resolve most questions within 24 hours. For urgent issues (account lockout, suspected fraud, payment failure), flag your message as urgent in the chat or subject line.
To request deletion of your gartic account and personal data, contact our compliance team via the Help button in your account or email our support address with "Data Deletion Request" in the subject line. Include your full name, account username, registered email, and the date of your request. We will acknowledge your request within 48 hours. Please note: deletion of your account does not delete your transaction and betting history, which we are required to retain for 5–7 years under anti-money-laundering regulations and financial law. Your personal information (name, email, ID number, address) will be deleted or anonymised within 30 days, except where we are legally obliged to retain it. Once deleted, your account cannot be recovered. For more details, see our Privacy Policy